Parking Attendant - Gilford, New Hampshire

 

Job Summary:

WHO ARE WE?

Bank of New Hampshire Pavilion (BNHP) is one of the premiere concert venues in the Nation. Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer. BNHP ranks in the Top 5 of all amphitheatres for both customer and employee satisfaction.

Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above. In 2018, we entered into a partnership with Live Nation Entertainment - the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At BNHP, our people embrace these qualities, so if this sounds like you then please read on! Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY , is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

THE ROLE(S):

Parking at the Bank of NH Pavilion is split into two categories: PScan, and Parking Attendants. Both divisions require nights, weekends, and potentially holiday work in all types of weather. BNHP is looking for friendly, happy staff members who come to work with a positive attitude who can handle a fast-paced environment that requires excellent customer service skills.

Strong verbal communication skills are also required for both positions. Both positions require long hours of standing with almost no sitting. Applicants must be able to learn the layout of the parking lots in order to better serve our guests. All applicants must also become familiar with all policies of the venue and be proactive in enforcing those (i.e. bag sizes, lawn chairs, items prohibited, among others). All applicants must be at least 16 years of age.

PSCAN Major Duties and Responsibilities

• Assist guests with locating their pre-paid tickets on a range of smart phones - Familiarity/comfort with technology such as smart phones a must
• Work closely with the BNHP Box Office/Backstage Staff when a parking verification is needed
• Process pre-paid tickets through a ParkHub device
• Process new sales by credit card, Apple pay, or cash; ensuring that all information is entered correctly – cash handling experience a plus
• Ability to communicate clearly and effectively not only by directing customers to the correct lot, but also ensuring that other staff is aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.

Parking Attendant Major Duties and Responsibilities:

• Set up access roads and parking areas with cones, barriers, and delineators prior to ingress. Adjustments to those devices will be made during the concerts and prior to egress.
• Direct arriving guest vehicles to the lot that matches what the guest has purchased in an organized, efficient, and welcoming manner.
• Keep parking areas clean and orderly to ensure that space usage is maximized.
• Pedestrian safety is paramount at BNHP. Attendants must always be cognizant of foot traffic during the course of their duties.
• Direct departing guest vehicles to the proper exits in an organized, efficient, and friendly manner.
• Removal of cones, barriers, and delineators after egress has completed
• Ability to communicate clearly and effectively not only by directing customers to the correct lot, but also ensuring that other staff is aware of where vehicles are headed.
• Responsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.

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